5:44 PM
Kinsz
For everyone working in IT consultancy whether it be in the public or private sector then ITIL may well be something that they have been exposed to as it is the most widely accepted best practice model for IT service management across the world.
The thought of ITIL was initially realised in the 1980s when it became apparent how the level of IT service quality presented to the government was not adequate and thus a framework for the efficient and cost effective use of IT resources was established for use inside the British government plus in the private sector.
Throughout the 1990s large companies and government agencies across Europe adopted the framework and ITIL training became more popular and more and more organisations sought to utilize this framework to their own personal IT service departments. Version 2 was published in 2001 and the most up-to-date update in 2007 was the launch of version 3 which saw increased emphasis on IT business integration.
Because IT service management is driven by technology in addition to the various organisations and different working environments in which it must operate, it always gains advantage from a best practice approach and once businesses have taken this process and invested in the relevant training for their staff they are able to enjoy a number of benefits including reduced costs, increased productivity, improved customer satisfaction and a better use of the skills and experience of their members of staff.
In order for businesses as well as those associated with IT consultancy to take advantage of this framework they will have to be sure that employees have the relevant training within this area. ITIL training courses can be found in many different forms and can be tailored to the needs of the individual delegates or their organisation. Depending upon the detail and depth employees require into there are many levels of training cover anything from foundation up to master qualifications so organisations will need to determine their reliance upon the ITIL framework before putting forward employees for training.
ITIL is a registered trade mark of the Cabinet Office.
The thought of ITIL was initially realised in the 1980s when it became apparent how the level of IT service quality presented to the government was not adequate and thus a framework for the efficient and cost effective use of IT resources was established for use inside the British government plus in the private sector.
Throughout the 1990s large companies and government agencies across Europe adopted the framework and ITIL training became more popular and more and more organisations sought to utilize this framework to their own personal IT service departments. Version 2 was published in 2001 and the most up-to-date update in 2007 was the launch of version 3 which saw increased emphasis on IT business integration.
Because IT service management is driven by technology in addition to the various organisations and different working environments in which it must operate, it always gains advantage from a best practice approach and once businesses have taken this process and invested in the relevant training for their staff they are able to enjoy a number of benefits including reduced costs, increased productivity, improved customer satisfaction and a better use of the skills and experience of their members of staff.
In order for businesses as well as those associated with IT consultancy to take advantage of this framework they will have to be sure that employees have the relevant training within this area. ITIL training courses can be found in many different forms and can be tailored to the needs of the individual delegates or their organisation. Depending upon the detail and depth employees require into there are many levels of training cover anything from foundation up to master qualifications so organisations will need to determine their reliance upon the ITIL framework before putting forward employees for training.
ITIL is a registered trade mark of the Cabinet Office.
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To find out more about ITIL training why not visit the FGI website where you can find out more about the courses they offer for IT consultancy .
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