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Kinsz
Historically brick and mortar retailers have always had an edge over online retailers when it came to customer support. In the end, customers go into the store where they can speak to a clerk on the spot. Customers who have questions for an online retailer had to send an email and wait for a response or proceed to the next retailer who provided a better product description. Now Website Live Chat has helped Internet business owners overcome that obstacle.
## What Exactly Is Website Live Chat?
Website Live Chat is really a marketing device which allows online retailers to respond to customer questions immediately. A snippet of code is put on the webpage that gives the customer an opportunity to click on a image to speak with a live person. A chat window opens and the customer asks any queries they have before he makes his purchase.
## What Software Is Needed?
Branded Custom Chat software is an easy task to install and operate. The Branded Custom Chat software is built to let customer care representatives know each time a customer needs help and to communicate with them in a real-time situation, and the software acts as an interface for the rep holding a conversation with the customer.
## Who Answers Live Chat?
Your customer service agents can answer the chat requests or you can hire an outside service to handle your customer service needs. You may also decide to answer live chat requests 24 hours a day or only during regular business hours.
## What's the Cost?
The cost for live chat software is dependent upon the number of operator licenses you want to buy and what features you want. Types of available features include chat transcripts, mobile chat capability and TRUSTe certification. WebsiteAlive Pricing, for example, quotes rates as little as $30 a month. The more features and also the more operator licenses required, the higher the WebsiteAlive Pricing. Select addon features carefully to increase your profits.
Live chat is a must-have customer support option every online retailer should consider. The software provides the retailer a chance to communicate with customers in a real-time chat and close the sell before the customer gets the opportunity wander off to the next retailer offering the same product.
## What Exactly Is Website Live Chat?
Website Live Chat is really a marketing device which allows online retailers to respond to customer questions immediately. A snippet of code is put on the webpage that gives the customer an opportunity to click on a image to speak with a live person. A chat window opens and the customer asks any queries they have before he makes his purchase.
## What Software Is Needed?
Branded Custom Chat software is an easy task to install and operate. The Branded Custom Chat software is built to let customer care representatives know each time a customer needs help and to communicate with them in a real-time situation, and the software acts as an interface for the rep holding a conversation with the customer.
## Who Answers Live Chat?
Your customer service agents can answer the chat requests or you can hire an outside service to handle your customer service needs. You may also decide to answer live chat requests 24 hours a day or only during regular business hours.
## What's the Cost?
The cost for live chat software is dependent upon the number of operator licenses you want to buy and what features you want. Types of available features include chat transcripts, mobile chat capability and TRUSTe certification. WebsiteAlive Pricing, for example, quotes rates as little as $30 a month. The more features and also the more operator licenses required, the higher the WebsiteAlive Pricing. Select addon features carefully to increase your profits.
Live chat is a must-have customer support option every online retailer should consider. The software provides the retailer a chance to communicate with customers in a real-time chat and close the sell before the customer gets the opportunity wander off to the next retailer offering the same product.
About the Author:
If you want to add the capability to chat customers up online top your website you should visit WebsiteAlive. Check out our competitive plans and pricing and fill out our online chat survey. Visit WebsiteAlive.com to find out more.
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