The proper way to Choose the Best Free Help Desk Software?

By Jozef Sovcik

Don't undervalue the capacity of a free help desk system! You do not always need to pay for a productive solution to handling user tickets, alloting tasks to your team, and organising your work. The trick is in selecting a straightforward but powerful, free helpdesk software. These are some features you should look for when choosing your assistance desk software:

Does free mean compromise? Not, when it comes down to a good software system. It might be a waste to invest masses of bucks in a paid helpdesk system if you're a little establishment. Most free helpdesk systems come with major limitations when put next to their paid versions.

Nevertheless there are some systems which are free not because of limitations on the capacities they offer, but thanks to the number of folks that would use the system. Such free help desk software is ideal for home entrepreneurs. Look for a SaaS solution. SaaS stands for "Software as a Service". The idea of implementing SaaS solutions is that users do not need to buy hardware or software. As an alternative users let a company with its own hardware infrastructure handle the applications for them thru the Net.

A SaaS free help desk system would not cost much even when you choose to upgrade to a paid version. This is because of the fact that a SaaS service desk system does not have extra costs like those needed to pay for the system server, network configuration, upkeep, etc. A SaaS free help desk system, when upgraded, would often need a flat monthly charge only.

However , read the upgrade policy rigorously. A good free helpdesk systems, when upgraded for a flat monthly fee, shouldn't require you to pay extra for each time you add a team member. The flat fee should cover the all additions as your business flourishes, and your team expands.

It is best to avoid free help desk systems that need a large amount of configuration. Choose a free helpdesk that's pre-configured in such a way that the system may be up and running in few minutes. A good helpdesk system, free or paid, has an intensive tutorial and help links. The best ones also have video manuals to help any person begin using the free help desk in one or two minutes.

Glorious free helpdesk systems don't require any registration for the test version. Users could also try out all of the functions of the free help desk in a straightforward to use demo before deciding to go for the test version. Choose a system that comes with a limitless free edition so that it does not expire even after the trial period ends.

The best free help desk systems should be 100% web-browser based and not require any downloads or installations. The system should not need any local application on the users ' desk excepting a good Web connection.

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